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TW Products Limited Warranty

TW Products (“the company”) warrants that all products assembled or

embossed with our name and logo (“Products”) will be free from defects in

materials and workmanship under normal use for a period of one (1) year

from the date of manufacture.

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For traceability, all assemblies manufactured by TW Products include a permanent warranty tag with a QR code to simplify warranty validation and service requests.​​​​

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Coverage

Conditions & Limitations:

  1. Eligibility:

    • Warranty applies only to Products bearing the Company’s logo/unique serial number.

    • Proof of manufacturing date (via warranty tag scan or purchase invoice) is required.

  2. Exclusions: This warranty does not cover:

    • Damage from misuse, neglect, accidents, or unauthorized modifications.

    • Normal wear and tear, corrosion, or improper maintenance.

    • Products without a valid warranty tag or serial number.

  3. Claim Process:

    • Scan the QR code on your Product’s warranty tag to auto-populate a service request.

    • Or submit: Serial number, defect description, and proof of date to support@twprod.com

  4. ​Remedies: The Company will, at its sole discretion, repair, replace, or refund the defective Product.

Disclaimer of Implied Warranties:

THIS LIMITED WARRANTY IS THE SOLE EXPRESS WARRANTY PROVIDED. ALL IMPLIED WARRANTIES (INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE) ARE DISCLAIMED TO THE FULLEST EXTENT PERMITTED BY LAW.

  1. Online: www.twprod.com/warranty

  2. Phone: +1-410-824-8377

  3. Tag Scan: Use your smartphone to scan the warranty tag QR code.

How To Claim:

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